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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Hawaiian Punch

Hawaiian Punch

November 21, 2024

5  out of  5
rating by Hawaiian Punch
"Yolanda is the best Representative!!she has been extremely helpful and accommodating!! 6 STARS !! Highly recommended to anyone and everyone !!! I tried several different companies and Yolanda beats them all hands down !!! Very professional!!! Thank you for all your help !!!"
We responded:
"Yolanda is indeed a fantastic representative, and I'm so glad to hear she was able to assist you so effectively! Your recommendation means a lot to us. It's wonderful to know that her professionalism and dedication stood out to you. Thank you for sharing your positive experience and for choosing our agency. If you ever need further assistance, we're here for you. - Erik Serrano - State Farm Insurance Agent, Houston, TX"
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Gabriel Ayala jr.

November 15, 2024

5  out of  5
rating by Gabriel Ayala jr.
"had the pleasure of working with Mr. Serrano, he was able to save me money with my insurance policies and worked with me with any questions i may have had. even as his office was about to close for the weekend he showed true integrity to his business and customers and at the end of it all, saved me money which everyone loves. thank you erik!"
We responded:
"Gabriel, I’m so glad I could help you with your insurance and find ways to save you money! Making sure my customers are taken care of, no matter the time, is something I take pride in. Your thoughtful words about my integrity and dedication mean so much. If you ever have more questions or need help with anything, don’t hesitate to reach out. Thank you for choosing to work with me! - Erik Serrano - State Farm Insurance Agent, Houston, TX"
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Bianca Solano

October 28, 2024

5  out of  5
rating by Bianca Solano
"Moving or purchasing a new vehicle can be incredibly stressful, but one thing I never have to worry about is my insurance. Erik Serrano and his team consistently make the entire process seamless, from the initial inquiry to securing the best coverage options. What truly sets Erik apart is his unwavering commitment to his clients. He and his team always go above and beyond, ensuring that every question is answered and every concern is addressed with genuine care. Their professionalism and attention to detail make a world of difference. I feel confident knowing I’m in such capable hands. I am proudly insured by Erik Serrano, and I wholeheartedly recommend him and his team to anyone looking for exceptional service and support. You won't be disappointed!"
We responded:
"We really appreciate you leaving such a nice review, Bianca! I'm glad to know that our team has been able to make your experiences with moving and purchasing a new vehicle stress-free. Your kind words about our commitment and professionalism mean a lot to us. We always strive to provide the best service and support, and it's great to see that reflected in your experience. If you ever have any more questions or need further assistance, we're always here to help. - Erik Serrano - State Farm Insurance Agent, Houston, TX"
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Orlando Ibarra

September 20, 2024

5  out of  5
rating by Orlando Ibarra
"I recently worked with them for my insurance needs, and I couldn’t be happier with the experience. The process was smooth and efficient, with clear communication throughout. My agent, Ashley Jimenez, was knowledgeable and professional, taking the time to explain my options and ensure I got the best coverage for my situation. It’s great to work with a team that makes things easy and stress-free. Highly recommend them for anyone looking for excellent service and support in their insurance needs."
We responded:
"Orlando, thank you for your wonderful review! I'm glad to hear that your experience with our office was smooth and efficient. Ashley is indeed a valuable member of our team, and I'm happy she was able to provide you with knowledgeable and professional service. We always strive to make the insurance process easy and stress-free for our clients. If you have any further questions or need assistance in the future, please don't hesitate to reach out. - Erik Serrano - State Farm Insurance Agent, Houston, TX"
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Alexis Sepulveda

August 29, 2024

5  out of  5
rating by Alexis Sepulveda
"Had answers to all my question and made the transition very easy and helped me saved on my auto insurance and help me set up a life insurance policy!"
We responded:
"Alexis, I'm glad we could answer all your questions and make the transition easy for you. It's great to know we helped you save on your auto insurance and set up a life insurance policy. If you need any further assistance, feel free to reach out. - Erik Serrano - State Farm Insurance Agent, Houston, TX"
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Jason Rodriguez

June 14, 2024

5  out of  5
rating by Jason Rodriguez
"I had the pleasure of meeting and working with Mr. Serrano, he was very knowledgeable and very much helpful with the process of getting me setup with my Business insurance and was more than happy to answer all my questions."
Profile photo of Veronica Cantu

Veronica Cantu

May 10, 2024

5  out of  5
rating by Veronica Cantu
"Eric is one of the best individuals I have gotten assistance from with my coverage. He is clear and straightforward with everything I acquire. He looks at my portfolio from a clients perspective, focusing on what would be the best coverage to take. Truly feel heard, understood, and fully taken care of. Will be using him for everything!"
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Lynda Smith

February 15, 2024

5  out of  5
rating by Lynda Smith
"We've been with State Farm Insurance Company since the 1970's."
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Diana Banda

February 9, 2024

5  out of  5
rating by Diana Banda
"Erik and his team made the insurance process easy and fast, they took the time to find the best option and saved us more than $300. Definitely recommend!"
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Nedal Samaha

January 19, 2024

5  out of  5
rating by Nedal Samaha
"I get auto and renters insurance through state farm office Stephanie, help me with the qout and get me the best price She was very friendly ,welcoming and patient Im very satisfied with her she is the best highly recommend her Thank you Stephanie 😊🙏⭐️⭐️⭐️⭐️⭐️"
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Yolanda Martinez

October 25, 2023

5  out of  5
rating by Yolanda Martinez
"The staff is kind and attentive. Willing to help!"
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Dorian Valenzuela

August 30, 2023

5  out of  5
rating by Dorian Valenzuela
"I had the pleasure of working with Erik Serrano at State Farm through insurance needs, and I must say, it was a pleasant experience. As someone who typically dislikes dealing with anything related to insurance, I was pleasantly surprised by the level of customer service and support I received. Erik and his team, including his staff, went above and beyond to make the entire process smooth and stress-free. Their positive attitude and willingness to assist made me feel valued. Even with my initial reluctance, they patiently addressed all my questions and concerns, ensuring I understood the coverage options available. It's not often that I feel compelled to leave a review, but the exceptional service provided by Erik and his team deserves recognition. If you're in search of an insurance agent who genuinely cares about their clients and is backed by a friendly and helpful staff, I wholeheartedly recommend Erik Serrano at State Farm. We even discussed sports, music, and local restaurants. Thank for the taco bus by the way, they were exquisite! Once again, thank you Erik for turning my insurance experience around and providing top-notch service!"
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Jorge Vega

August 30, 2023

5  out of  5
rating by Jorge Vega
"Ever since moving to State Farm with Erik, everything has been going a smooth as can be. Erik and his team is always a phone call away and communicating with them is a breeze."
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Daniel Perez

July 5, 2023

5  out of  5
rating by Daniel Perez
"Erik and his team very quickly took care of all my needs! Highly recommend them if you are in the market for insurance. I personally got my car, home, and life insurance all set up quickly."
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Andrew Sanchez

June 26, 2023

5  out of  5
rating by Andrew Sanchez
"Erik is very knowledgeable and the staff was incredibly welcoming and helpful. Would highly recommend this business to others."
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Juan Fidalgo

April 18, 2023

5  out of  5
rating by Juan Fidalgo
"Erik is just an all around professional that really listens to your needs, and doesn’t try to sell you anything you don’t need. He helped my family and I get better coverage and pricing than our previous insurers even now when everyone’s premiums are going up."
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Juan Perrett

August 16, 2022

1  out of  5
rating by Juan Perrett
"After many years of insurance with them i had a minor fender bender and they cancel my insurance and dint let me know untill 3 months after. And they eaven collected my payments without insurance.... After jim stepn past away evrything went south with this new agent..... ☹️"
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Miguel De La Rosa

July 1, 2022

5  out of  5
rating by Miguel De La Rosa
"Great service. Highly recommended!"
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Jaqui Cervantes

May 12, 2022

5  out of  5
rating by Jaqui Cervantes
"Great service. Erik is very helpful when it comes to explaining your options and helping you pick the correct one for you. He has a lot of energy and is very compassionate about his work. Def recommend him for life insurance and any other insurance you might need help with."
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Rosa Rodriguez

May 4, 2022

5  out of  5
rating by Rosa Rodriguez
"Zoila and Stephanie are always very helpful"
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Natosha Sanders

December 10, 2021

5  out of  5
rating by Natosha Sanders
"Very knowledgeable. I appreciate the help"
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Hannah Robbins

November 19, 2021

5  out of  5
rating by Hannah Robbins
"I DREAD insurance shopping but knew it was necessary after my car insurance skyrocketed after a car accident I got into last year. Erik and his team quoted me over $200 LESS than every other insurance company with almost $200,000 MORE coverage. Erik was personable, understood my needs, and made the process quick and easy! Could not be happier with my experience working with Erik! I will definitely be a long term customer."
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Catherny Ramirez

November 15, 2021

5  out of  5
rating by Catherny Ramirez
"Very professional and down to earth. You know how many insurance people try to push something you can’t afford on you, well this place isn’t that way. They truly care about you and respect what you need and take time to adjust their numbers according to your best interests and needs. You can just feel how they genuinely care about you. This office radiates passion. When you have passion for helping people it shows. They have a loyal new customer in me for life. I felt all the good vibes, love it. Thank you Erick!!!"